Shipping & Returns

30 Day Easy Return Policy

• If a customer needs to return an item for ANY reason, they're able to do so within 30-days.
• Customer is responsible for Return Shipping & Restocking Fee will be assessed and deducted from refund. *All returns are subject to a 15% restocking fee.* 

How Do I Make A Return?

• Customers must reach out to The Indoor Golf Shop in order to arrange the return, and to obtain a return authorization number. Please email support@shopindoorgolf.com or call us at 972-848-7491.
• You will then ship the item(s) back The Indoor Golf Shop where it will be inspected & assessed for the respective restocking fee & refund.  
• We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage). 
• Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.

*Products eligible for return/exchange must be like new, undamaged, and must contain all original product packaging and accessories.* 

*If a product exhibits visible signs of wear and use or is missing items, to the extent that The Indoor Golf Shop will no longer be able to re-sell the product as a "new" item, the returned product will be classified as a refurbished unit and a 40% restocking fee will be applied.*

*Used/certified pre-owned products are ineligible for return.*

• Parcel Claims: 14 Day Window to contact us that the package was received damaged or missing.
• Freight Claims: Please contact us within 24 hours of your freight delivery if there is visible damage. Freight Claims must be submitted with our freight carrier within 5 Days of Delivery.

FlightScope Return Window - FlightScope return policy is 30-days and supersedes the above listed policy.

HD Golf Simulator Return Policy - All HD Golf simulator sales are final and ineligible for returns - this supersedes the above listed policy.

TruGolf Simulator Return Policy - All TruGolf simulator sales are final and ineligible for returns - this supersedes the above listed policy.

Uneekor Return Policy - Uneekor return policy is the earlier of 15 days after license activation or 60 days after receipt and supersedes the above listed policy.