Big Moss Country Club 612 Putting Green & Chipping Mat

Order Confirmation
Once an order is placed, a confirmation email will be sent. This means that Shop Indoor Golf has received the order in the system. Once the order is received, Shop Indoor Golf immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, Shop Indoor Golf will let the customer know via email. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.

Shipping Time & Method
All orders are shipped within the lead time posted on the product page. This is located at the top of the product page right below the "Add To Cart" button. Most shipments are shipped via FedEx or UPS. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required. All SkyTrak, TruGolf, and Foresight Golf orders are shipped with signature confirmation required. This means that an adult over the age of 18 must be present at time of delivery to sign for and accept the product. If you will not be home at time of delivery, please contact support@ShopIndoorGolf.com and we will work to arrange a will-call pick up at your nearest UPS or FedEx location.

Order Shipment
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at support@ShopIndoorGolf.com. Once an order has shipped, cancellation will not be permitted. Please see "Cancellations" below for more info.

Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, Shop Indoor Golf is not responsible for any “nonreceivable” situation. No replacement or refund will be given on “Delivered” orders. 

Receipt of Products & Damages
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.

Manufacturing Defects
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. If repair or replacement in not available, you will receive a full refund.

Returns & Refunds
At Shop Indoor Golf we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. We're not big fans of restocking fees, and we don't think our customers are either. That's why we've decided to get rid of them. If a customer needs to return an item for ANY reason, they're able to do so within 30-days with zero restocking fee, just pay for return shipping. It's as simple as that.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund (we have to check to make sure the item is in good working order and there are no signs of product damage).  Once your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three days to three weeks pending your payment method and/or your bank's policy.

Products eligible for return/exchange must be new, undamaged, and must contain all original product packaging and accessories. Please contact us for return instructions. 

Cancellations
Orders can usually be cancelled without penalty if they haven't been shipped yet. Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Orders cancelled after an item has shipped will be treated as a regular 30-day return item and return shipping fees may apply.

WHY BUY FROM SHOP INDOOR GOLF?

We know you have a choice in online shopping, and we want to do all that we can do to earn your business. We not only want to earn it, but we want to keep it as well!

Here are the top 8 reasons to buy from Shop Indoor Golf

100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.  If you'd like to learn more, see our Online Security page.

Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times.  You can expect communication from us immediately after your order is placed, and also when your product ships.  To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.

Lowest prices - We negotiate the best prices with our manufacturers to bring you the lowest cost golf gear you will find anywhere.  We are so confident in our prices that we provide a price match guarantee to all our customers. 

Free Shipping - Like many of our customers we don't really care much for paying for shipping. So we provide FREE SHIPPING on ALL ORDERS for all our products to the lower 48 states.

Easy No Hassle Returns - At Shop Indoor Golf we know that things happen, that's why we're happy to offer our customers our 30-Day No Hassle Returns/Exchange Policy. If a customer needs to return an item for ANY reason, they're able to do so within 30-days with zero restocking fee, just pay for return shipping. It's as simple as that.

Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving the warehouse so we know that you’ll be happy with the product that arrives at your door.

Authorized Dealers - Shop Indoor Golf is an authorized dealer for every brand that we carry.  You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage.  Please refer to the Shipping & Returns tab to learn more about our policy.

Here at Shop Indoor Golf we strive to make sure that we offer the absolute best pricing on all of our products. However, we're not perfect, and if you happen to find a different online store that has the same item for a lower price then please let us know and we will refund your original payment for the difference.  Shop Indoor Golf strides to ensure you feel confident that you are getting the best deal for your purchase.

At Shop Indoor Golf we think of our customers first!  We pride ourselves on focusing on what our customers want and need.

Quality Products --- At Shop Indoor Golf, we selectively pick each and every manufacturer to ensure our customers receive the most durable high quality products. As active golfers, we only offer products that we have tried ourselves and that have received the highest accolades in the industry.  

Customer Service --- We provide top of the line customer service by live chat, phone or email.

Lowest prices --- We negotiate the best prices with our manufacturers to bring you the lowest cost golf gear you will find anywhere.  We are so confident in our prices that we provide a price match guarantee to all our customers. 

Free Shipping --- Like many of our customers we don't really care much for paying for shipping. So we provide free shipping on all orders for all our products to the lower 48 states.

If you have any questions about any of our products feel free to call us at 1 (866) 723-0311 or send us an email at support@shopindoorgolf.com